Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS BEFORE USING OUR WEBSITES AND SERVICES. BY CONTINUEING TO USE OUR SITE YOU ARE ACCEPTING COMPLIANCE TO THESE TERMS.
What's in these terms?
These terms tell you the rules for using our website www.champsys.uk (our site) and the conditions of purchase from Champion System.
Who we are and how to contact us
www.champsys.uk is a site operated by Champion System UK Ltd ("We"). We are registered in England and Wales under company number 10364250 and have our registered office at Unit 34, Champion System, Eventus Business Centre, Sunderland Road, Market Deeping, PE68FD.
5DD. Our VAT number is 275069286. We are a limited company.
To contact us, please email email@example.com or call 01778 382743.
Our site is only for users in the UK
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
By using our site you accept these terms
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 20/08/2020
We may make changes to our site
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.
We may suspend or withdraw our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by telephoning our customer service team at 01778 382743 by email at firstname.lastname@example.org or by writing to us at Unit 34, Champion System, Eventus Business Centre, Sunderland Road, Market Deeping, PE68FD.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off a copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site.
You must not distribute, sell, modify, scrape, publish, copy or reproduce any material, data or other content downloaded or printed from our site. You must not use any illustrations, photographs, video or audio sequences or any graphics from our site separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not remove any acknowledgements, indications or references of ownership.
You must not use any part of the content on our site for commercial or money making purposes without obtaining a licence to do so from us or our licensors.
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact email@example.com.
All orders for the sale of goods are accepted according to the terms and conditions below, and Champion System will supply the goods to you on these terms and conditions. By ordering an item from Champion System, you expressly agree to these terms and conditions. Champion System may amend these terms and conditions at any time, and any such amendment will be effective immediately. Your consumer rights are not affected by these terms and conditions.
Your Champion System garment comes with a one year manufacturing defect warranty. All items shipped from 1st August 2018 come with a Lifetime Quality Commitment guaranteeing the workmanship of the garments for the lifetime of the product. Champion System UK Ltd, reserve the right to repair the garment, or if garment cannot be repaired remake the garment. Refunds will not be given. Champion System UK Ltd reserves the right to reject a warranty claim if the garment was not used as intended or correct care of the garment was not taken. If you have a warranty issue please contact us immediately for review.
Returns and Refunds:
All Champion System garments are custom made to order. As a bespoke item returns are not accepted for issues that fall outside of our warranty terms. It is therefore the responsibility of the customer to ensure that their product selection and size is right for them and that the design they select is correct. Champion System have multiple tools in place to assist with your purchase decision including detailed descriptions and imagery, a comprehensive size guide, free sample service to try on product for sizing and fit, and knowledgeable staff to help offer help and advice.
Payment and Service Terms:
We don't charge for artwork! - It is all part of our service. What we do require before we can get started is a deposit of just £90. Payment of the deposit will unlock your account so you can begin artwork. The total amount of the deposit will be debited from the final balance of your order. It is also important to understand that if we design you your kit and you then decide not to proceed we will not refund your initial deposit.
50% deposit is required for all custom orders. Deposit may be prepaid with a VISA, MasterCard, American Express, or direct deposit or Cheque to Champion System UK Ltd. Design and/or production will not begin until deposit has been received. Final balance is due prior to shipment of goods. Goods will not be shipped until final balance is received.
It is possible that the price may have altered from that posted on our Website. If that happens, we will not provide the Services until you have confirmed that you wish to order at the new price...
You may not share or allow others to use the Services in your name.
No person under the age of 18 years may purchase Services. If you are under 18, please ask an adult for help with your purchase.
Customers that refuse or cancel orders after Champion System UK Ltd has received the deposit will forfeit the 50% deposit and will be billed for the 50% balance. All goods will remain the property of Champion System UK Ltd until paid in full.
Once artwork has begun, any deposit paid will not be refunded.
Client understands the possibility of error. Punctuation, Inc. is not responsible for replacement or refund. All sales are final.
All custom orders are accepted on a first-come-first-serve-basis. Please place your order early. Your delivery date will depend on when we receive your final order and approval of your proofs has been completed. Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Completed orders will be shipped after customers balance is paid in full.
Champion System use Fed Ex to freight your order. We have no control over Fed Ex or their ability to deliver in a timely manner. Once your order has left our factory we can no longer control the delivery date and delays may be experienced by Fed Ex. Champion System UK Ltd are not responsible for lost damaged or delayed orders.
Once the artwork has been approved no design or order changes will be accepted. Once your order has been placed and confirmed, any additions, changes or any other alterations to the order will be accepted at the discretion of Champion System.
Samples are available for sizing and quality purposes. Samples are loaned free of charge and it is the customer’s responsibility to ensure the samples are returned in good condition at the customers cost. Samples not returned during your order time frame will be presumed purchased and the appropriate cost will be billed to you. Samples returned either used or damaged will be billed to you.
The manufacturer’s logo will appear on all custom garments.
Champion System Guarantee:
If for any reason you are not happy with your purchase us, contact us and we can discuss any issues you may have.
Custom Clothing is a complex process; there are a number of steps that you and Champion System need to go through in order to get your custom clothing order to you. Unfortunately in rare occasions mistakes can be made. If you receive something that you did not approve, have a colour or print problem or a manufacturing issue, contact us immediately. If we have made an error in your order, we will remake or repair your order as soon as possible.
If, however, you have ordered the incorrect items or sizes or approved a design that is incorrect or any other issue not within the control of Champion System, we cannot take responsibility for that, however, we will work with you to come up with a solution to help you get on the road as soon as we can.
- Lifetime Quality Commitment: This commitment is available on orders shipping from August 1, 2018. All orders prior to this date will still be covered under the original Champion System 12 month warranty procedure. After this date, any items with a manufacturing defect will be covered with a lifetime warranty.
- Your Champion System garment comes with a lifetime manufacturing defect warranty. Champion System UK Ltd reserve the right to repair the garment, or if garment cannot be repaired remake the garment. Refunds will not be given. Champion System UK Ltd reserves the right to reject a warranty claim if the garment was not used as intended or correct care of the garment was not taken.
- Quality of workmanship and fabrics/materials used will be warrantied at the discretion of Champion System UK Ltd.
- This policy does not include damage or problems caused by incorrect use or care of the garment.
- This policy does not include damage/problems caused by general wear and tear.
- Crash Replacement Commitment**: In the unfortunate event you crash and as a result your garments are deemed unwearable we will supply you with a credit voucher for the full value of the garment affected to be used on your next order with Champion System UK.
- Free replacement is only covered on items shipped within 12 months of the claim.
- The garment will be in addition to the 10 main unit MOQ.
To receive your free crash replacement kit, you will need to produce photographic evidence, the order ID, and return crashed garments to the Champion System UK Head Office before the crash replacement kit is produced.
- The decision to replace the kit free of charge under this policy is at the discretion of Champion System.
- Delivery Commitment: We usually ship goods within 4 weeks and send consignments via FedEx International Priority service. Orders are usually received within 5 weeks. We try our best to keep this as consistent as we can.
- Fitness Flexibility: The Fitness Flexibility Commitment is limited to one garment per person. You must prove the reduction in size via photographic evidence, demonstrating change within a 12 month period, to your Champion System representative.
**updated 20th August 2020.